Terms & Conditions

In these Terms, unless the context otherwise requires:

• "SimDel" means the multi-service digital brand operated by Ansh Store, Pakri Bir Bhadra, Deoria, UP — 274206, and includes its website (simdel.netlify.app), WhatsApp support line (+91 8858018999), and all physical retail operations.
• "Ansh Store" means the wholesale and retail business at the same address, established in 1990, owned by Mr. Prahalad Gupta ji, serving as the physical base for SimDel's operations.
• "SimDel Team" means the personnel of Ansh Store / SimDel who manually process all service requests received via WhatsApp.
• "User / Customer / You" means any individual or entity who visits the SimDel website, interacts with SimDel via any channel, or avails any SimDel service.
• "Operator" means any licensed telecommunications service provider whose products SimDel retails — currently Reliance Jio Infocomm Ltd. (Jio), Bharti Airtel Ltd. (Airtel), and Vodafone Idea Ltd. (Vi).
• "SIM" means a Subscriber Identity Module (physical SIM or eSIM) issued by an Operator.
• "MNP" means Mobile Number Portability — governed by TRAI's Telecommunication Mobile Number Portability Regulations, 2009 (as amended).
• "UPC" means Unique Porting Code — the 8-digit alphanumeric code issued by the Donor Operator via SMS to 1900 to initiate MNP.
• "KYC" means Know Your Customer identity and address verification mandated by DoT before SIM issuance.
• "Instant Discount Recharge" means SimDel's proprietary manual prepaid recharge service exclusively on simdel.netlify.app where a discount is applied before payment.
• "Manual Service" means any service listed on the SimDel website where the user submits their details and the SimDel Team processes the request manually. All SimDel services are manual.
• "WhatsApp Verification" means the mandatory step where the Customer sends payment proof and/or service details to +91 8858018999 for processing.
• "Payment-First Service" means a service where the user must complete UPI payment before sending the WhatsApp request (e.g., Instant Discount Recharge).
• "Request-First Service" means a service where the user submits request details first via WhatsApp and the SimDel Team confirms and requests payment after reviewing the request (e.g., travel bookings, bill payments, devices).
• "TRAI" means the Telecom Regulatory Authority of India.
• "DPDP Act" means the Digital Personal Data Protection Act, 2023.
• "IT Act" means the Information Technology Act, 2000.
• "Force Majeure Event" means any event beyond SimDel's reasonable control including natural disasters, government orders, regulatory actions, network outages, or pandemics.
• "Services" means all services provided by SimDel as described in Section 3, including all five service categories.
• "Website" means simdel.netlify.app and all its pages.

2.1 Ansh Store

Ansh Store has been proudly serving the village of Pakri Bir Bhadra, Deoria district, Uttar Pradesh since 1990. Owned and operated by Mr. Prahalad Gupta ji, Ansh Store is a trusted wholesale and retail partner offering grocery, bakery, daily essentials, dairy products, beverages, personal care items, household cleaning supplies, packaged foods, snacks, and confectionery to both individuals and businesses.

2.2 SimDel — The Digital Services Brand

SimDel is a digital services brand operating under Ansh Store. SimDel provides a wide range of services spanning telecom, utility bill payments, travel booking, entertainment, finance, and devices — all processed manually by the SimDel Team via WhatsApp after users submit their service requests through the SimDel website.

SimDel is an authorised multi-operator telecom dealer for:

2.3 How SimDel Works

SimDel operates a fully manual, human-assisted service model:

• User visits the SimDel website and selects a service.
• For SIM purchase: SimDel recommends the best Operator and plan, then redirects the user to the official Operator website via a referral link. The Operator handles everything — KYC, activation, and delivery. SimDel collects no data.
• For Instant Discount Recharge: payment is made via UPI first, then the user sends a WhatsApp message with the payment screenshot and details.
• For all other services (bill payments, travel bookings, devices, etc.): the user submits their request details via WhatsApp, the SimDel Team reviews the request, confirms the cost, and requests payment before processing.
• The SimDel Team manually processes the request and confirms completion to the customer via WhatsApp.

SimDel currently provides the following services, organised into five categories. All services are manually processed by the SimDel Team via WhatsApp.

Category 1 — Telecom Services 📱

• New SIM Purchase (Referral-Based) — SimDel helps you choose the right operator and plan, then redirects you to the official Operator website via a referral link. The Operator handles KYC, activation, and delivery from their nearest service centre. SimDel does NOT collect KYC documents or deliver SIMs.
• Instant Discount Manual Recharge — Prepaid mobile recharge with 1%–2.5% instant discount (Jio, Airtel, Vi only). Payment-First service.
• Mobile Number Portability (MNP) — Assisted porting to Vi, Jio, or Airtel with full UPC guidance.
• SIM Swap / Lost SIM Recovery — Guidance on obtaining a duplicate SIM — SimDel assists with the process and redirects to the Operator for actual SIM replacement.
• Postpaid Bill Payment — Monthly postpaid bill payments for Jio, Airtel, Vi, BSNL.
• DTH Recharge — Tata Play, Airtel Digital TV, Dish TV, Videocon d2h, Sun Direct.
• Home Wi-Fi Booking — Jio AirFiber (wireless, 2 months FREE) and Airtel Xstream Fiber (from ₹499/month).
• OTT Subscription Facilitation — Netflix, Amazon Prime, JioHotstar, SonyLIV, Zee5, and others.

Category 2 — Bills & Utility Payments 💡

SimDel facilitates payment of the following utility bills. User submits account details; SimDel Team verifies and requests payment, then processes the bill payment:

• Electricity Bill — All major DISCOMs across India (BESCOM, MSEDCL, UPPCL, TSSPDCL, TNEB, and 50+ others).
• Water Bill — Municipal water bills for major cities (Delhi Jal Board, BWSSB, HMWSSB, and others).
• FASTag Recharge — All major bank FASTag accounts (SBI, HDFC, ICICI, Airtel, Paytm, and others).
• Piped Gas Bill (PNG) — IGL, MGL, GAIL Gas, Adani Gas, and other PNG distributors.
• LPG Cylinder Booking — BharatGas (BPCL), HP Gas (HPCL), Indane (IOCL), Reliance Gas.
• EV Recharge — Tata Power EZ Charge, Ather Grid, Statiq, Jio-bp pulse, and other charging networks.
• Traffic Challan Payment — E-Challan (Parivahan), Delhi Traffic Police, and all state traffic authorities.
• NCMC Card Recharge — National Common Mobility Card top-up for all supported banks and metro networks.
• Broadband / Landline Bill — JioFiber, Airtel, BSNL, ACT Fibernet, Hathway, and 40+ other ISPs.
• Insurance Premium Payment — LIC, SBI Life, HDFC Life, ICICI Prudential, Bajaj Allianz, Star Health, and 50+ providers.

Category 3 — Travel & Transport ✈️

SimDel assists with travel bookings. User submits travel details via WhatsApp; SimDel Team searches for the best available options and confirms price before payment:

• Train Ticket Booking — IRCTC-assisted booking including Tatkal. Search by route or train number.
• Flight Ticket Booking — Domestic and international flights across all airlines.
• Bus Ticket Booking — AC, Non-AC, Sleeper, and Volvo buses via RedBus and other platforms.
• Hotel Booking — Hotels across India via MakeMyTrip, Goibibo, and other platforms.
• Metro Card Recharge — Delhi Metro (DMRC), Namma Metro, UP Metro, Mumbai Metro, and all major metro networks.
• Cab / Taxi Booking — Intercity cabs, airport transfers, local rentals (Ola, Uber, and local operators).

Category 4 — Entertainment & Finance 🎬

SimDel facilitates the following entertainment and financial services:

• Google Play Recharge — Google Play recharge codes delivered to WhatsApp and email.
• Brand Gift Vouchers — Amazon Pay, Flipkart, Myntra, Swiggy, Zomato, Nykaa, BookMyShow, and other brands.
• Credit Card Bill Payment — HDFC, SBI, ICICI, Axis, Kotak, IndusInd, RBL, Amex, and all major banks.
• EMI / Loan Payment — Bajaj Finserv, Home Credit, Muthoot Finance, Tata Capital, L&T Finance, and others.
• Municipal Tax / Property Tax — MCGM (Mumbai), NDMC, BBMP (Bengaluru), GHMC (Hyderabad), and major municipal corporations.
• Charity & Donations — PM CARES Fund, CRY, HelpAge India, Smile Foundation, and verified NGOs.

Category 5 — Devices & Accessories 📱

SimDel, through Ansh Store, assists with purchase and availability of:

• JioBharat 4G Phone — Available at Ansh Store. From ₹799. UPI payments, 23 languages, pre-loaded Jio apps.
• Mobile Phones — Wide range from budget to flagship devices. WhatsApp for current stock availability.
• Accessories — Earphones, chargers, covers, screen guards, and other mobile accessories at Ansh Store.
• Router / AirFiber Device — Jio AirFiber router and Airtel Xstream gateway device availability via booking (see Category 1).

3.2 Planned / Future Services (Not Yet Active)

• Online SIM Activation (end-to-end digital)
• Automated Recharge Processing (without manual WhatsApp step)
• eSIM Services
• SimDel Mobile App
• Extended discount tiers (up to 5% and beyond) on prepaid recharges

By using any SimDel service, you represent and warrant that:

• You are at least 18 years of age. If between 15–17 years, a parent or legal guardian must supervise and accept these Terms on your behalf.
• You have the legal capacity to enter into a binding agreement under Indian law.
• You are a resident of India or purchasing services for use within India.
• All information you provide to SimDel is accurate, complete, and current.
• You are not using SimDel services for any illegal, fraudulent, or unauthorised purpose.
• You have read and understood these Terms in their entirety.

Your acceptance is confirmed by: visiting the SimDel website, requesting a service via WhatsApp, making a payment, submitting an enquiry, or receiving any service from SimDel.

5.1 How SimDel's SIM Service Works

SimDel does NOT deliver SIM cards, collect KYC documents, or handle SIM activation itself. SimDel's role in SIM purchase is limited to:

• Helping the customer choose the right Operator (Jio, Airtel, or Vi) and the right plan based on their needs.
• Redirecting the customer to the official Operator website or app via a SimDel referral link.

Once redirected, the customer completes the SIM purchase process entirely on the Operator's official platform.

5.2 Operator's Responsibility

All of the following are exclusively the Operator's responsibility after the customer is redirected:

• KYC document collection and verification (Aadhaar, PAN, biometric, etc.)
• SIM activation and DoT compliance
• SIM delivery from the Operator's nearest service centre or via their own logistics
• Activation timelines, KYC approval or rejection decisions
• Post-activation support and plan-related queries

5.3 BSNL SIM Requests

For BSNL SIM requests, customers are redirected to the official Sanchar Aadhaar / Sanchar Setu portal (sancharsaathi.gov.in). SimDel has no affiliation with BSNL and bears no responsibility for BSNL SIM issuance or activation.

5.4 SimDel's Limitation of Liability (SIM)

SimDel is not responsible for:

• Operator rejection of KYC or SIM application.
• Delays in SIM delivery or activation by the Operator.
• Any data or privacy issues on the Operator's platform post-redirect.
• Changes to Operator plans, pricing, or SIM availability at the time of customer's purchase.

6.1 Legal Framework

MNP is governed by the Telecommunication Mobile Number Portability Regulations, 2009 (as amended up to the Ninth Amendment dated 14 March 2024, effective 1 July 2024).

6.2 Eligibility Criteria (TRAI-Mandated)

• Mobile number active on current Operator for minimum 90 days.
• All outstanding postpaid dues cleared.
• No change of ownership request currently in process.
• Number is not sub-judice or under legal proceedings.
• At least 7 days elapsed since a SIM swap or replacement (TRAI Ninth Amendment, effective 1 July 2024).

6.3 UPC (Unique Porting Code)

• SMS: PORT <mobile number> to 1900. UPC received as 8-digit SMS from 1901.
• UPC validity: 4 days for most states; 30 days for J&K, Assam, North East LSAs.
• Unspent prepaid balance with the Donor Operator lapses upon porting. SimDel is not responsible.

6.4 Porting Timeline (TRAI-Mandated)

6.5 SimDel's Role in MNP

SimDel assists with UPC generation, CAF/Porting form filling, KYC submission to the Recipient Operator, and follow-up. SimDel charges no fee; the Operator may charge up to ₹6.46 per TRAI regulations.

7.1 Process

SimDel assists with duplicate SIM issuance for lost, stolen, or damaged SIM cards. Physical presence at Ansh Store or an Operator outlet may be required for biometric/identity verification.

7.2 Important: 7-Day MNP Lock Post-SIM Swap

7.3 Disclaimer

SimDel is not responsible for any losses occurring between the time of SIM loss/theft and SIM block. Immediately report lost SIMs to your Operator (Jio: 199, Airtel: 121, Vi: 199) and to SimDel simultaneously.

SimDel provides booking assistance for Jio AirFiber (wireless 5G home broadband) and Airtel Xstream Fiber (fibre-optic broadband).

8.1 SimDel's Role

SimDel receives booking requests, forwards them to the Operator, and follows up on installation status. SimDel does NOT install, configure, or maintain any broadband equipment.

8.2 Operator Responsibility

Installation, equipment, billing, plan pricing, network quality, and service continuity are exclusively the Operator's responsibility. SimDel has no control over installation timelines, plan availability, or technical service quality.

8.3 Customer Responsibilities

• Ensure the installation address is within the Operator's serviceable area.
• Be available for the Operator's technician visit.
• Provide accurate address and contact details.

SimDel facilitates OTT platform subscriptions including Netflix, Amazon Prime Video, JioHotstar, Sony LIV, Zee5, and others. This is a Request-First service — user submits request via WhatsApp, SimDel Team confirms pricing and requests payment before processing.

• SimDel acts as a facilitator, not as a publisher or content provider.
• All content rights, platform terms, billing, and service quality are the sole responsibility of the respective OTT provider.
• Subscriptions procured via SimDel are subject to the OTT provider's own Terms of Service.
• SimDel is not responsible for content availability, buffering, technical issues, or changes to OTT pricing or features.

SimDel facilitates payment of electricity, water, gas, FASTag, insurance, and other utility bills. This is a Request-First service — the user provides account/consumer details via WhatsApp, the SimDel Team verifies the bill and requests payment, then processes payment on the user's behalf.

9B.1 SimDel's Role

• SimDel acts as a payment facilitator. SimDel submits bill payments through official biller portals or authorised payment channels on behalf of the user.
• SimDel is NOT a utility company, government body, insurance provider, or toll authority.

9B.2 Customer Responsibilities

• Provide accurate Consumer Number / Account ID / Policy Number / Vehicle Registration Number as required for each utility type.
• Verify the bill amount with the respective biller before confirming with SimDel.
• Ensure timely submission of requests to avoid late payment penalties with the biller.

9B.3 Processing Time

Bill payment processing timelines vary by biller. While SimDel processes payments promptly, reflection of payments on the biller's portal may take 24–72 hours. SimDel is not responsible for late payment charges if the user submits the request close to the due date.

9B.4 Zero Platform Fee

SimDel does not charge any platform or convenience fee on utility bill payments. The user pays only the exact bill amount.

SimDel provides agent-assisted booking for train, flight, bus, hotel, metro card recharge, and cab services. This is a Request-First service — the user submits travel details via WhatsApp, the SimDel Team searches for availability, shares options with pricing, and requests payment before confirming the booking.

9C.1 SimDel's Role

• SimDel acts as a travel booking facilitator, not as a travel agent, airline, railway, or hotel.
• SimDel books through authorised portals including IRCTC (for trains), MakeMyTrip / RedBus / Goibibo (for flights, buses, hotels).
• E-tickets/booking confirmations are delivered to the customer's WhatsApp and email after payment confirmation.

9C.2 Pricing & Availability

• Travel prices are dynamic and may change between the time of inquiry and booking. SimDel will confirm the final price before requesting payment.
• Ticket availability is not guaranteed until payment is received and booking is confirmed by SimDel.

9C.3 Train Tickets (IRCTC)

• SimDel assists with IRCTC bookings including Tatkal. SimDel will clearly inform the customer about seat availability (Confirmed / RAC / Waitlist) before payment.
• IRCTC's own cancellation and refund policies apply to all train tickets booked via SimDel.

9C.4 Cancellation & Refunds (Travel)

• Travel booking cancellations are subject to the respective booking platform's and operator's (airline / railway / bus) cancellation policy.
• Refunds for cancelled travel bookings are processed by the booking platform and credited per their timeline, not SimDel's.
• SimDel's service fee (if any) is non-refundable after booking confirmation.

9C.5 Customer Responsibilities

• Provide accurate passenger names (as per government ID), dates, and travel details.
• Verify all booking details before confirming payment to SimDel.
• Carry valid government-issued ID for train/flight travel as mandated by the respective authority.

SimDel facilitates Google Play recharge codes, brand gift vouchers, credit card bill payments, EMI/loan payments, municipal tax payments, and charity donations.

9D.1 Digital Codes & Vouchers (Google Play, Gift Cards)

• This is a Payment-First service — the user pays the voucher/code amount, then sends the WhatsApp message with their email/mobile for delivery.
• Digital codes and vouchers are delivered to the customer's WhatsApp and email after payment verification.
• Once a code is delivered and confirmed, it cannot be exchanged, cancelled, or refunded as these are digital goods.
• SimDel is not responsible for codes that have already been used, codes applied to incorrect accounts, or expiry of unused codes.

9D.2 Credit Card Bills, EMI, Tax Payments

• This is a Request-First service — user submits bill/account details, SimDel Team verifies and requests payment.
• Payment timelines for credit card bills and EMIs depend on the respective bank/NBFC processing time (typically 24–48 hours to reflect in statement).
• SimDel is not responsible for late payment fees if the user submits the request close to the due date.

9D.3 Donations

• SimDel facilitates donations to verified NGOs and government relief funds.
• SimDel can provide a donation receipt upon request where the fund/NGO provides one.
• Tax exemption (Section 80G) certificates, where applicable, are issued by the receiving organisation, not SimDel.

SimDel, through Ansh Store, sells JioBharat phones, mobile phones, and accessories (earphones, chargers, covers, screen guards). This is a Request-First service — WhatsApp for current stock availability, pricing, and purchase process.

• Physical device purchases require visiting Ansh Store or arranging delivery within SimDel's serviceable area.
• Device availability is subject to stock at Ansh Store at the time of request.
• Device warranties are governed by the respective manufacturer's warranty policy, not SimDel.
• Damaged or defective devices must be reported to SimDel within 48 hours of receipt. SimDel will assist with manufacturer warranty claims but is not directly responsible for manufacturing defects.
• Routers and AirFiber devices are provided by the Operator (Jio / Airtel) upon broadband connection activation — these are not sold separately by SimDel.

10.1 Platform Restriction

10.2 What is Instant Discount?

Unlike cashback, SimDel's Instant Discount reduces the actual amount you pay before the transaction. The discounted amount is what you pay — no extra steps to claim.

10.3 Discount Structure

10.4 Eligible Operators

Instant Discount applies to Prepaid recharges on Jio, Airtel, and Vi only. BSNL, MTNL, and all other operators are NOT eligible.

10.5 Excluded Recharges

• First recharge (Welcome Recharge) after new SIM purchase.
• First recharge immediately after MNP completion.
• Postpaid bill payments, DTH, broadband, data add-ons, talktime topups.
• Corporate or business connections.
• BSNL, MTNL, or any non-listed operator.

10.6 Right to Modify

SimDel reserves the right to change discount percentages, eligible operators, or withdraw the offer at any time without prior notice.

Step 1 — Website

Visit simdel.netlify.app. No registration required. Select operator and plan amount to see discounted price.

Step 2 — Exact Payment via UPI

Pay the EXACT discounted amount shown via UPI (PhonePe, Google Pay, Paytm, BHIM, or any UPI app) to SimDel's official UPI ID: 8858018999@fam

Step 3 — Mandatory WhatsApp Verification

Immediately after payment, WhatsApp +91 8858018999 with ALL of the following:

• Clear payment screenshot / UPI receipt (showing UTR, amount, date, time, payer name).
• Mobile number to be recharged.
• Operator name (Jio, Airtel, or Vi — exact).
• Recharge plan amount (e.g., ₹299).

Step 4 — Manual Verification & Processing

SimDel manually verifies payment in its UPI account, then processes the recharge. Processing may take up to 2–4 hours during peak times.

Step 5 — Operator Activation

After SimDel submits the recharge, the Operator activates the plan — typically instant, but may take up to 2 hours. SimDel is not responsible for Operator-side delays.

12.1 Priority Rule (Critical)

12.2 First Message is Final

The first WhatsApp message with payment proof is the final, binding instruction. Subsequent corrections will be IGNORED. SimDel bears no responsibility for recharges processed based on the first message.

12.3 Exception — Unseen Edited Messages

If SimDel has NOT yet viewed your first message at the time you send a correction, SimDel will attempt to contact you to confirm correct details. If contact is unsuccessful, the transaction will be cancelled and refunded minus applicable charges.

12.4 Support Hours

WhatsApp support: generally 9:00 AM – 9:00 PM IST. Messages outside these hours are processed the following morning.

13.1 Two Payment Models

SimDel operates two distinct payment models depending on the service:

13.2 Accepted Payment Methods

SimDel accepts payments via UPI only for online transactions. Supported UPI apps: PhonePe, Google Pay, Paytm, BHIM, Amazon Pay, and any NPCI-approved UPI application. SimDel's UPI ID: 8858018999@fam

13.3 Payment Security

SimDel does NOT collect or store any credit card, debit card, or bank account details. All UPI transactions are processed between the customer's bank and SimDel's bank via NPCI's UPI infrastructure regulated by RBI.

13.4 Transaction Reference

Every UPI transaction generates a unique 12-digit UTR (Unique Transaction Reference). Retain this for any refund, dispute, or verification request.

13.5 Failed Payments

For failed UPI payments (money deducted but not received), RBI's TAT guidelines mandate automatic reversal within T+1 business day. SimDel is not responsible for failed UPI transactions caused by the customer's bank, payment app, or NPCI infrastructure. For unresolved disputes after 30 days, escalate to RBI Integrated Ombudsman at cms.rbi.org.in or call 14448.

13.6 Exact Amount Policy (Recharge Only)

For Instant Discount Recharge, the exact discounted amount shown must be paid. Rounding off or paying a different amount will result in automatic cancellation.

14.1 Recharge Refund Eligibility

• SimDel fails to process the recharge despite receiving correct payment and valid WhatsApp details.
• Customer paid an incorrect amount and recharge has not been processed.
• Customer contacts SimDel within 48 hours and no recharge has been processed.
• Operator-level failure — recharge submitted by SimDel but rejected by the Operator (with Operator confirmation).

14.2 No-Refund Scenarios (Recharge)

• Recharge was successfully processed to the number in the WhatsApp message.
• Customer provided a wrong mobile number in the WhatsApp message.
• Customer did not send a WhatsApp message with required details.
• Customer changed their mind after successful processing.

14.3 Travel Booking Refunds

Cancellations are subject to the booking platform's and carrier's cancellation policy. Refunds are processed by the booking platform per their timeline. SimDel's service fee (if any) is non-refundable after booking confirmation.

14.4 Digital Goods (Gift Vouchers, Google Play Codes)

Once a code is delivered and confirmed, no refund or exchange is possible as these are digital goods.

14.5 Bill Payments

Once a utility bill payment is processed and confirmed by the biller, refunds are not possible. If a payment is processed incorrectly (wrong account), SimDel will assist with resolution but the biller's policy governs the outcome.

14.6 General Refund Process

• Request via WhatsApp (+91 8858018999) or email (ravigupta81341@gmail.com) with UTR, amount, date, and reason.
• SimDel verifies and approves/rejects within 3–5 business days.
• Approved refunds credited to original UPI account within 7–10 business days after approval.

• Accuracy: You are solely responsible for providing accurate details — mobile numbers, account IDs, travel details, passenger names, amounts, etc. SimDel acts on information you provide.
• KYC Compliance: Submit valid government-issued KYC documents. Providing false documents is a criminal offence under IPC and DoT regulations.
• Payment Verification: Verify the UPI ID and amount before confirming any UPI transaction.
• WhatsApp Timelines: For Payment-First services, send the WhatsApp verification message immediately after payment.
• Contact Responsiveness: Be available on your provided contact number for verification calls from SimDel or the relevant service provider.
• Lawful Use: Do not use SimDel's services for any unlawful purpose including SIM fraud, identity theft, money laundering, or any activity prohibited by Indian law.
• One SIM per KYC: As per DoT norms, maximum 9 SIMs per KYC across all operators (6 in J&K, Assam, North East).
• Travel Details Accuracy: For travel bookings, verify all passenger names (as per government ID), dates, and destinations before confirming payment.

16.1 Who Handles KYC

All KYC (Know Your Customer) verification, identity validation, biometric authentication, and SIM activation are performed exclusively by the respective Operator (Jio, Airtel, or Vi) on their own systems, in compliance with DoT norms. SimDel has no role in this process.

16.2 SimDel's Role

SimDel's only involvement in the SIM purchase journey is:

• Providing plan comparison and operator recommendation.
• Redirecting the customer to the Operator's official website or app via a referral link.

Once the customer clicks the referral link, they are on the Operator's platform. SimDel has no access to any information the customer enters on the Operator's platform.

16.3 Operator's KYC Policy

KYC data submitted by the customer on the Operator's platform is governed entirely by the Operator's own privacy policy and KYC data handling procedures. Customers are advised to review the Operator's privacy policy before submitting any identity documents.

The following are strictly prohibited. Violation may result in immediate service termination, permanent ban, and referral to law enforcement:

• Providing false, forged, or stolen identity documents for KYC.
• Submitting fake UPI screenshots, forged payment receipts, or manipulated transaction IDs.
• Using SimDel for money laundering, financial fraud, or SIM-based OTP fraud.
• Procuring SIM cards for illegal purposes including phishing or impersonation.
• Requesting SIM swaps fraudulently on numbers you do not own.
• Reversing a legitimate UPI payment after receiving the service (chargeback abuse).
• Creating multiple requests for the same transaction to obtain multiple discounts.
• Attempting to hack, manipulate, or interfere with the SimDel website.

All intellectual property of SimDel — including the SimDel brand name, logo, website design, code, service descriptions, pricing structures, and unique processes (including the Instant Discount model) — are the exclusive property of SimDel / Ansh Store. Unauthorised reproduction, distribution, or commercial use is prohibited and may constitute infringement under the Trade Marks Act 1999, Copyright Act 1957, and IT Act 2000.

SimDel's website contains links to third-party platforms including Operator portals (Jio, Airtel, Vi), BSNL Sanchar Aadhaar, UPI payment apps, WhatsApp (Meta), IRCTC, MakeMyTrip, RedBus, OTT platforms, and biller portals. SimDel is not responsible for the content, privacy practices, availability, or security of these platforms. Access is at the user's own risk and subject to those platforms' own terms.

20.1 Third-Party Service Providers

SimDel is not liable for any action, delay, error, or omission by Operators, airlines, railways, bus services, hotels, billers, OTT platforms, banks, or any other third-party service provider involved in delivering the service the user requested.

20.2 Service Availability

SimDel does not guarantee uninterrupted availability of its website or WhatsApp support. SimDel is not liable for losses arising from website downtime or delayed WhatsApp responses.

20.3 Information Accuracy

SimDel makes reasonable efforts to maintain accurate information about plans, prices, and availability. However, these change frequently without notice. Customers should verify details with the relevant service provider before finalising any request.

20.4 Maximum Liability

SimDel's total aggregate liability to any customer is limited to the amount actually paid by the customer to SimDel for the specific transaction in dispute. SimDel is not liable for indirect, consequential, incidental, or punitive damages.

20.5 'As Is' Basis

SimDel's website and services are provided on an 'as is' and 'as available' basis without warranties of any kind.

You agree to indemnify, defend, and hold harmless SimDel, Ansh Store, Mr. Prahalad Gupta ji, and associates from any claims, liabilities, damages, and expenses (including legal fees) arising from: your violation of these Terms, submission of false information, misuse of services, or any third-party claim arising from your actions in connection with SimDel.

SimDel is not liable for delays or failures caused by Force Majeure Events including: natural disasters, government orders, regulatory directives, telecom network outages, UPI/banking infrastructure outages, power failures, cyber attacks, pandemics, or civil unrest. SimDel will resume services as soon as reasonably possible.

If any provision of these Terms is held invalid or unenforceable, it shall be modified to the minimum extent necessary or severed. The remaining provisions continue in full force.

These Terms, together with the Privacy Policy, constitute the entire agreement between SimDel and the User and supersede all prior negotiations, representations, or agreements.

SimDel may amend these Terms at any time. Revised Terms will be posted on simdel.netlify.app/terms with the updated date. For material changes, SimDel will notify users via WhatsApp broadcast or website notice. Continued use of SimDel after posting of revised Terms constitutes acceptance.

Step 1 — Contact SimDel

• WhatsApp: +91 8858018999 (preferred — fastest response)
• Email: ravigupta81341@gmail.com
• In-person: Ansh Store, Pakri Bir Bhadra, Deoria, UP — 274206

SimDel acknowledges grievances within 24–48 hours and resolves within 7 business days.

Step 2 — Operator Grievance (Telecom Issues)

• Jio: 199 / 1800-889-9999 / care.jio.com
• Airtel: 121 / 1800-103-0121 / airtel.in/support
• Vi: 199 / 1800-123-6543 / myvi.in/support

Step 3 — TRAI Consumer Complaint

For unresolved telecom issues: tccms.gov.in or call 1800-110-420.

Step 4 — UPI Payment Disputes

For unresolved UPI disputes after 30 days: cms.rbi.org.in or call 14448.

These Terms are governed by the laws of India including: TRAI Act 1997, Telecommunication MNP Regulations 2009 (as amended), IT Act 2000, DPDP Act 2023, Consumer Protection Act 2019, and Indian Contract Act 1872.

Disputes shall first be resolved amicably through direct communication. If unresolved within 30 days, the dispute may be referred to competent courts in Deoria, Uttar Pradesh, India.