Terms & Conditions

In these Terms, unless the context otherwise requires:

• "SimDel" means the multi-service digital brand operated by Ansh Store, Pakri Bir Bhadra, Deoria, UP — 274206, and includes its website (simdel.netlify.app), helpdesk line (+91 8858018999), and all physical retail operations.
• "Ansh Store" means the wholesale and retail business at the same address, established in 1990, owned by Mr. Prahalad Gupta ji, serving as the physical base for SimDel's operations.
• "User / Customer / You" means any individual or entity who visits the SimDel website, interacts with SimDel via any channel, or avails any SimDel service.
• "Operator" means any licensed telecommunications service provider whose products SimDel retails — currently Reliance Jio Infocomm Ltd. (Jio), Bharti Airtel Ltd. (Airtel), and Vodafone Idea Ltd. (Vi).
• "SIM" means a Subscriber Identity Module (physical SIM or eSIM) issued by an Operator.
• "MNP" means Mobile Number Portability — governed by TRAI's Telecommunication Mobile Number Portability Regulations, 2009 (as amended).
• "UPC" means Unique Porting Code — the 8-digit alphanumeric code issued by the Donor Operator via SMS to 1900 to initiate MNP.
• "KYC" means Know Your Customer identity and address verification mandated by DoT before SIM issuance.
• "Instant Discount Recharge" means SimDel's proprietary automated prepaid recharge service exclusively on simdel.netlify.app where a discount is applied before payment.
• "Automated Fulfillment" means any service listed on the SimDel website where the user submits their details via on-platform forms and the request is processed automatically through API integrations without manual intervention.
• "TRAI" means the Telecom Regulatory Authority of India.
• "DPDP Act" means the Digital Personal Data Protection Act, 2023.
• "IT Act" means the Information Technology Act, 2000.
• "Force Majeure Event" means any event beyond SimDel's reasonable control including natural disasters, government orders, regulatory actions, network outages, or pandemics.
• "Services" means all services provided by SimDel as described in Section 3, including all five service categories.
• "Website" means simdel.netlify.app and all its pages.

2.1 Ansh Store

Ansh Store has been proudly serving the village of Pakri Bir Bhadra, Deoria district, Uttar Pradesh since 1990. Owned and operated by Mr. Prahalad Gupta ji, Ansh Store is a trusted wholesale and retail partner offering grocery, bakery, daily essentials, dairy products, beverages, personal care items, household cleaning supplies, packaged foods, snacks, and confectionery to both individuals and businesses.

2.2 SimDel — The Digital Services Brand

SimDel is a digital services brand operating under Ansh Store. SimDel provides a wide range of services spanning telecom, utility bill payments, travel booking, entertainment, finance, and devices — all processed automatically through our secure online forms on the SimDel website.

SimDel is an authorised multi-operator telecom dealer for:

2.3 How SimDel Works

SimDel operates a fully automated, seamless digital service model:

• User visits the SimDel website and selects a service.
• For SIM purchase: SimDel collects basic contact info securely via a platform form to recommend the best Operator and plan, then redirects the user to the official Operator website. The Operator handles KYC, activation, and delivery.
• For Instant Discount Recharge & Bill Payments: the user enters details directly into the website form, makes payment via integrated UPI, and the request is fulfilled automatically via our partner APIs.
• For all other services (travel bookings, OTT, etc.): the user submits their request via an on-platform form, and the system securely processes and confirms the booking.

SimDel currently provides the following services, organised into five categories. All services are fulfilled automatically based on the details submitted through the SimDel website.

Category 1 — Telecom Services 📱

• New SIM Purchase (Referral-Based) — SimDel collects minimal details via our secure form to help choose the right operator/plan, then redirects you to the official Operator website. The Operator handles KYC, activation, and delivery.
• Instant Discount Recharge — Automated prepaid mobile recharge with 1%–2.5% instant discount (Jio, Airtel, Vi only). Processed instantly upon payment.
• Mobile Number Portability (MNP) — Assisted porting to Vi, Jio, or Airtel with automated UPC guidance.
• SIM Swap / Lost SIM Recovery — Guidance on obtaining a duplicate SIM — SimDel assists with the process and redirects to the Operator for actual SIM replacement.
• Postpaid Bill Payment — Automated monthly postpaid bill payments for Jio, Airtel, Vi, BSNL.
• DTH Recharge — Tata Play, Airtel Digital TV, Dish TV, Videocon d2h, Sun Direct.
• Home Wi-Fi Booking — Jio AirFiber (wireless, 2 months FREE) and Airtel Xstream Fiber (from ₹499/month).
• OTT Subscription Facilitation — Netflix, Amazon Prime, JioHotstar, SonyLIV, Zee5, and others.

Category 2 — Bills & Utility Payments 💡

SimDel facilitates automated payment of the following utility bills through on-platform form submission:

• Electricity Bill — All major DISCOMs across India (BESCOM, MSEDCL, UPPCL, TSSPDCL, TNEB, and 50+ others).
• Water Bill — Municipal water bills for major cities (Delhi Jal Board, BWSSB, HMWSSB, and others).
• FASTag Recharge — All major bank FASTag accounts (SBI, HDFC, ICICI, Airtel, Paytm, and others).
• Piped Gas Bill (PNG) — IGL, MGL, GAIL Gas, Adani Gas, and other PNG distributors.
• LPG Cylinder Booking — BharatGas (BPCL), HP Gas (HPCL), Indane (IOCL), Reliance Gas.
• EV Recharge — Tata Power EZ Charge, Ather Grid, Statiq, Jio-bp pulse, and other charging networks.
• Traffic Challan Payment — E-Challan (Parivahan), Delhi Traffic Police, and all state traffic authorities.
• NCMC Card Recharge — National Common Mobility Card top-up for all supported banks and metro networks.
• Broadband / Landline Bill — JioFiber, Airtel, BSNL, ACT Fibernet, Hathway, and 40+ other ISPs.
• Insurance Premium Payment — LIC, SBI Life, HDFC Life, ICICI Prudential, Bajaj Allianz, Star Health, and 50+ providers.

Category 3 — Travel & Transport ✈️

SimDel facilitates travel bookings via integrated platforms based on user details submitted online:

• Train Ticket Booking — IRCTC-assisted booking including Tatkal. Search by route or train number.
• Flight Ticket Booking — Domestic and international flights across all airlines.
• Bus Ticket Booking — AC, Non-AC, Sleeper, and Volvo buses via RedBus and other platforms.
• Hotel Booking — Hotels across India via MakeMyTrip, Goibibo, and other platforms.
• Metro Card Recharge — Delhi Metro (DMRC), Namma Metro, UP Metro, Mumbai Metro, and all major metro networks.
• Cab / Taxi Booking — Intercity cabs, airport transfers, local rentals (Ola, Uber, and local operators).

Category 4 — Entertainment & Finance 🎬

SimDel facilitates the following entertainment and financial services automatically:

• Google Play Recharge — Google Play recharge codes delivered directly.
• Brand Gift Vouchers — Amazon Pay, Flipkart, Myntra, Swiggy, Zomato, Nykaa, BookMyShow, and other brands.
• Credit Card Bill Payment — HDFC, SBI, ICICI, Axis, Kotak, IndusInd, RBL, Amex, and all major banks.
• EMI / Loan Payment — Bajaj Finserv, Home Credit, Muthoot Finance, Tata Capital, L&T Finance, and others.
• Municipal Tax / Property Tax — MCGM (Mumbai), NDMC, BBMP (Bengaluru), GHMC (Hyderabad), and major municipal corporations.
• Charity & Donations — PM CARES Fund, CRY, HelpAge India, Smile Foundation, and verified NGOs.

Category 5 — Devices & Accessories 📱

SimDel, through Ansh Store, assists with purchase and availability of:

• JioBharat 4G Phone — Available at Ansh Store. From ₹799. UPI payments, 23 languages, pre-loaded Jio apps.
• Mobile Phones — Wide range from budget to flagship devices.
• Accessories — Earphones, chargers, covers, screen guards, and other mobile accessories at Ansh Store.
• Router / AirFiber Device — Jio AirFiber router and Airtel Xstream gateway device availability via booking (see Category 1).

By using any SimDel service, you represent and warrant that:

• You are at least 18 years of age. If between 15–17 years, a parent or legal guardian must supervise and accept these Terms on your behalf.
• You have the legal capacity to enter into a binding agreement under Indian law.
• You are a resident of India or purchasing services for use within India.
• All information you provide to SimDel via online forms is accurate, complete, and current.
• You are not using SimDel services for any illegal, fraudulent, or unauthorised purpose.
• You have read and understood these Terms in their entirety.

Your acceptance is confirmed by: visiting the SimDel website, submitting an on-platform form, making a payment, or receiving any service from SimDel.

5.1 How SimDel's SIM Service Works

SimDel does NOT deliver SIM cards, collect KYC documents, or handle SIM activation itself. SimDel's role in SIM purchase is limited to:

• Collecting basic contact details securely via our platform to recommend the right Operator (Jio, Airtel, or Vi) and plan based on your needs.
• Redirecting the customer to the official Operator website or app via a SimDel referral link.

Once redirected, the customer completes the SIM purchase process entirely on the Operator's official platform.

5.2 Operator's Responsibility

All of the following are exclusively the Operator's responsibility after the customer is redirected:

• KYC document collection and verification (Aadhaar, PAN, biometric, etc.)
• SIM activation and DoT compliance
• SIM delivery from the Operator's nearest service centre or via their own logistics
• Activation timelines, KYC approval or rejection decisions
• Post-activation support and plan-related queries

5.3 BSNL SIM Requests

For BSNL SIM requests, customers are redirected to the official Sanchar Aadhaar / Sanchar Setu portal (sancharsaathi.gov.in). SimDel has no affiliation with BSNL and bears no responsibility for BSNL SIM issuance or activation.

5.4 SimDel's Limitation of Liability (SIM)

SimDel is not responsible for:

• Operator rejection of KYC or SIM application.
• Delays in SIM delivery or activation by the Operator.
• Any data or privacy issues on the Operator's platform post-redirect.
• Changes to Operator plans, pricing, or SIM availability at the time of customer's purchase.

6.1 Legal Framework

MNP is governed by the Telecommunication Mobile Number Portability Regulations, 2009 (as amended up to the Ninth Amendment dated 14 March 2024, effective 1 July 2024).

6.2 Eligibility Criteria (TRAI-Mandated)

• Mobile number active on current Operator for minimum 90 days.
• All outstanding postpaid dues cleared.
• No change of ownership request currently in process.
• Number is not sub-judice or under legal proceedings.
• At least 7 days elapsed since a SIM swap or replacement (TRAI Ninth Amendment, effective 1 July 2024).

6.3 UPC (Unique Porting Code)

• SMS: PORT <mobile number> to 1900. UPC received as 8-digit SMS from 1901.
• UPC validity: 4 days for most states; 30 days for J&K, Assam, North East LSAs.
• Unspent prepaid balance with the Donor Operator lapses upon porting. SimDel is not responsible.

6.4 Porting Timeline (TRAI-Mandated)

6.5 SimDel's Role in MNP

SimDel assists with UPC generation and provides automated guidance for submitting details to the Recipient Operator. SimDel charges no fee; the Operator may charge up to ₹6.46 per TRAI regulations.

7.1 Process

SimDel assists with duplicate SIM issuance guidance for lost, stolen, or damaged SIM cards. Physical presence at Ansh Store or an Operator outlet may be required for biometric/identity verification.

7.2 Important: 7-Day MNP Lock Post-SIM Swap

7.3 Disclaimer

SimDel is not responsible for any losses occurring between the time of SIM loss/theft and SIM block. Immediately report lost SIMs to your Operator (Jio: 199, Airtel: 121, Vi: 199) and to SimDel simultaneously.

SimDel provides booking assistance for Jio AirFiber (wireless 5G home broadband) and Airtel Xstream Fiber (fibre-optic broadband).

8.1 SimDel's Role

SimDel receives booking requests through our secure online form, forwards them automatically to the Operator, and provides status updates. SimDel does NOT install, configure, or maintain any broadband equipment.

8.2 Operator Responsibility

Installation, equipment, billing, plan pricing, network quality, and service continuity are exclusively the Operator's responsibility. SimDel has no control over installation timelines, plan availability, or technical service quality.

8.3 Customer Responsibilities

• Ensure the installation address is within the Operator's serviceable area.
• Be available for the Operator's technician visit.
• Provide accurate address and contact details in the online form.

SimDel facilitates OTT platform subscriptions including Netflix, Amazon Prime Video, JioHotstar, Sony LIV, Zee5, and others. The user submits their request and payment through our secure platform for automated processing.

• SimDel acts as a facilitator, not as a publisher or content provider.
• All content rights, platform terms, billing, and service quality are the sole responsibility of the respective OTT provider.
• Subscriptions procured via SimDel are subject to the OTT provider's own Terms of Service.
• SimDel is not responsible for content availability, buffering, technical issues, or changes to OTT pricing or features.

SimDel facilitates automated payment of electricity, water, gas, FASTag, insurance, and other utility bills. The user provides account/consumer details via our online forms, and the system verifies and processes the payment instantly.

9B.1 SimDel's Role

• SimDel acts as a payment facilitator. SimDel submits bill payments through official biller portals or authorised payment APIs on behalf of the user.
• SimDel is NOT a utility company, government body, insurance provider, or toll authority.

9B.2 Customer Responsibilities

• Provide accurate Consumer Number / Account ID / Policy Number / Vehicle Registration Number in the form.
• Verify the bill amount before confirming payment on SimDel.
• Ensure timely submission of requests to avoid late payment penalties with the biller.

9B.3 Processing Time

Bill payments are processed automatically. Reflection of payments on the biller's portal may take 24–72 hours depending on the biller. SimDel is not responsible for late payment charges if the user submits the request close to the due date.

9B.4 Zero Platform Fee

SimDel does not charge any platform or convenience fee on utility bill payments. The user pays only the exact bill amount.

SimDel provides booking facilitation for train, flight, bus, hotel, metro card recharge, and cab services based on details securely submitted on the platform.

9C.1 SimDel's Role

• SimDel acts as a travel booking facilitator, not as a travel agent, airline, railway, or hotel.
• SimDel integrates with authorised portals including IRCTC (for trains), MakeMyTrip / RedBus / Goibibo (for flights, buses, hotels).
• E-tickets and confirmations are delivered automatically after payment.

9C.2 Pricing & Availability

• Travel prices are dynamic and may change during the booking process. The final price is confirmed at checkout.
• Ticket availability is not guaranteed until payment is received and booking is successfully fulfilled by the API.

9C.3 Train Tickets (IRCTC)

• SimDel assists with IRCTC bookings including Tatkal.
• IRCTC's own cancellation and refund policies apply to all train tickets booked via SimDel.

9C.4 Cancellation & Refunds (Travel)

• Travel booking cancellations are subject to the respective booking platform's and operator's cancellation policy.
• Refunds for cancelled travel bookings are processed by the booking platform and credited per their timeline, not SimDel's.
• SimDel's service fee (if any) is non-refundable after booking confirmation.

9C.5 Customer Responsibilities

• Provide accurate passenger names (as per government ID), dates, and travel details.
• Verify all booking details before checkout.
• Carry valid government-issued ID for train/flight travel.

SimDel facilitates Google Play recharge codes, brand gift vouchers, credit card bill payments, EMI/loan payments, municipal tax payments, and charity donations seamlessly online.

9D.1 Digital Codes & Vouchers (Google Play, Gift Cards)

• Digital codes and vouchers are delivered instantly upon automated payment verification.
• Once a code is delivered, it cannot be exchanged, cancelled, or refunded as these are digital goods.
• SimDel is not responsible for codes that have already been used, applied to incorrect accounts, or expired.

9D.2 Credit Card Bills, EMI, Tax Payments

• Payment timelines for credit card bills and EMIs depend on the respective bank/NBFC processing time (typically 24–48 hours to reflect in statement).
• SimDel is not responsible for late payment fees if the user submits the request close to the due date.

9D.3 Donations

• SimDel facilitates donations to verified NGOs and government relief funds.
• Tax exemption (Section 80G) certificates, where applicable, are issued by the receiving organisation, not SimDel.

SimDel, through Ansh Store, sells JioBharat phones, mobile phones, and accessories (earphones, chargers, covers, screen guards).

• Physical device purchases require visiting Ansh Store or arranging delivery within SimDel's serviceable area.
• Device availability is subject to stock at Ansh Store at the time of request.
• Device warranties are governed by the respective manufacturer's warranty policy, not SimDel.
• Damaged or defective devices must be reported to SimDel within 48 hours of receipt. SimDel will assist with manufacturer warranty claims but is not directly responsible for manufacturing defects.

10.1 Platform Restriction

10.2 What is Instant Discount?

Unlike cashback, SimDel's Instant Discount reduces the actual amount you pay before the transaction. The discounted amount is what you pay — no extra steps to claim.

10.3 Discount Structure

10.4 Eligible Operators

Instant Discount applies to Prepaid recharges on Jio, Airtel, and Vi only. BSNL, MTNL, and all other operators are NOT eligible.

10.5 Excluded Recharges

• First recharge (Welcome Recharge) after new SIM purchase.
• First recharge immediately after MNP completion.
• Postpaid bill payments, DTH, broadband, data add-ons, talktime topups.
• Corporate or business connections.
• BSNL, MTNL, or any non-listed operator.

10.6 Right to Modify

SimDel reserves the right to change discount percentages, eligible operators, or withdraw the offer at any time without prior notice.

Step 1 — Website

Visit simdel.netlify.app. No registration required. Select operator and plan amount to see discounted price.

Step 2 — Secure Online Payment

Enter the mobile number directly into the secure form. Make payment for the exact discounted amount via the integrated UPI gateway.

Step 3 — Automated Processing

Upon successful payment confirmation, SimDel automatically interfaces with the Operator API to fulfill the recharge instantly.

Step 4 — Operator Activation

The Operator activates the plan — typically instantly, but may take up to 2 hours. SimDel is not responsible for Operator-side delays.

12.1 Priority Rule (Critical)

12.2 Accuracy is Final

Once payment is submitted, the transaction cannot be reversed or corrected. SimDel bears no responsibility for recharges processed to an incorrect number entered by the user.

13.1 Seamless Digital Payments

All payments for SimDel online services are processed securely via integrated UPI gateways directly on the platform.

13.2 Payment Security

SimDel does NOT collect or store any credit card, debit card, or bank account details. All UPI transactions are processed securely between the customer's bank and the gateway via NPCI's UPI infrastructure regulated by RBI.

13.3 Transaction Reference

Every UPI transaction generates a unique 12-digit UTR (Unique Transaction Reference). Retain this for any dispute or verification request.

13.4 Failed Payments

For failed UPI payments (money deducted but not received), RBI's TAT guidelines mandate automatic reversal within T+1 business day. SimDel is not responsible for failed UPI transactions caused by the customer's bank, payment app, or NPCI infrastructure. For unresolved disputes after 30 days, escalate to RBI Integrated Ombudsman at cms.rbi.org.in or call 14448.

14.1 Refund Eligibility

• SimDel fails to fulfill the service automatically despite a successful payment.
• Operator-level API failure — request submitted by SimDel but rejected by the Operator/Biller.

14.2 No-Refund Scenarios

• Service was successfully processed to the details provided by the user.
• Customer provided incorrect details (wrong number, wrong account ID) on the platform form.
• Customer changed their mind after successful processing.

14.3 Travel Booking Refunds

Cancellations are subject to the booking platform's and carrier's cancellation policy. Refunds are processed by the booking platform per their timeline.

14.4 Digital Goods (Gift Vouchers, Google Play Codes)

Once a code is delivered, no refund or exchange is possible as these are digital goods.

14.5 Automated Refund Process

• For any failed transaction detected by our system, SimDel automatically initiates a refund within 3–5 business days.
• Approved refunds are credited to the original UPI account within 7–10 business days after initiation.
• If you have not received an automatic refund for a failed transaction, please contact our Helpdesk with your UTR.

• Accuracy: You are solely responsible for providing accurate details — mobile numbers, account IDs, travel details, passenger names, amounts, etc. in the online forms. SimDel acts automatically on the information you provide.
• KYC Compliance: Submit valid government-issued KYC documents where required by external platforms.
• Payment Verification: Verify the transaction details before confirming any UPI payment.
• Contact Responsiveness: Be available on your provided contact number for verification calls from the relevant service provider.
• Lawful Use: Do not use SimDel's services for any unlawful purpose including fraud, identity theft, money laundering, or any activity prohibited by Indian law.

16.1 Who Handles KYC

All KYC (Know Your Customer) verification, identity validation, biometric authentication, and SIM activation are performed exclusively by the respective Operator (Jio, Airtel, or Vi) on their own systems, in compliance with DoT norms. SimDel has no role in this process.

16.2 Data Retention

Basic user details submitted on the SimDel platform are securely stored for 90 days for audit and customer support purposes before being securely deleted.

The following are strictly prohibited. Violation may result in immediate service termination, permanent ban, and referral to law enforcement:

• Providing false, forged, or stolen identity documents for KYC.
• Using SimDel for money laundering, financial fraud, or SIM-based OTP fraud.
• Procuring SIM cards for illegal purposes including phishing or impersonation.
• Requesting SIM swaps fraudulently on numbers you do not own.
• Reversing a legitimate UPI payment after receiving the service (chargeback abuse).
• Attempting to hack, manipulate, or interfere with the SimDel website or its automated forms.

All intellectual property of SimDel — including the SimDel brand name, logo, website design, code, service descriptions, pricing structures, and unique processes (including the Instant Discount model) — are the exclusive property of SimDel / Ansh Store. Unauthorised reproduction, distribution, or commercial use is prohibited and may constitute infringement under the Trade Marks Act 1999, Copyright Act 1957, and IT Act 2000.

SimDel's website contains links to third-party platforms including Operator portals (Jio, Airtel, Vi), BSNL Sanchar Aadhaar, UPI payment apps, WhatsApp (Meta), IRCTC, MakeMyTrip, RedBus, OTT platforms, and biller portals. SimDel is not responsible for the content, privacy practices, availability, or security of these platforms. Access is at the user's own risk and subject to those platforms' own terms.

20.1 Third-Party Service Providers

SimDel is not liable for any action, delay, error, or omission by Operators, airlines, railways, bus services, hotels, billers, OTT platforms, banks, or any other third-party service provider involved in delivering the service the user requested.

20.2 Service Availability

SimDel does not guarantee uninterrupted availability of its website or Helpdesk. SimDel is not liable for losses arising from website downtime.

20.3 Information Accuracy

SimDel makes reasonable efforts to maintain accurate information about plans, prices, and availability. However, these change frequently without notice.

20.4 Maximum Liability

SimDel's total aggregate liability to any customer is limited to the amount actually paid by the customer to SimDel for the specific transaction in dispute. SimDel is not liable for indirect, consequential, incidental, or punitive damages.

20.5 'As Is' Basis

SimDel's website and services are provided on an 'as is' and 'as available' basis without warranties of any kind.

You agree to indemnify, defend, and hold harmless SimDel, Ansh Store, Mr. Prahalad Gupta ji, and associates from any claims, liabilities, damages, and expenses (including legal fees) arising from: your violation of these Terms, submission of false information, misuse of services, or any third-party claim arising from your actions in connection with SimDel.

SimDel is not liable for delays or failures caused by Force Majeure Events including: natural disasters, government orders, regulatory directives, telecom network outages, UPI/banking infrastructure outages, power failures, cyber attacks, pandemics, or civil unrest. SimDel will resume services as soon as reasonably possible.

If any provision of these Terms is held invalid or unenforceable, it shall be modified to the minimum extent necessary or severed. The remaining provisions continue in full force.

These Terms, together with the Privacy Policy, constitute the entire agreement between SimDel and the User and supersede all prior negotiations, representations, or agreements.

SimDel may amend these Terms at any time. Revised Terms will be posted on simdel.netlify.app/terms with the updated date. Continued use of SimDel after posting of revised Terms constitutes acceptance.

Step 1 — Contact SimDel

• Helpdesk (WhatsApp/Call): +91 8858018999
• Email: ravigupta81341@gmail.com
• In-person: Ansh Store, Pakri Bir Bhadra, Deoria, UP — 274206

SimDel acknowledges grievances within 24–48 hours and resolves within 7 business days.

Step 2 — Operator Grievance (Telecom Issues)

• Jio: 199 / 1800-889-9999 / care.jio.com
• Airtel: 121 / 1800-103-0121 / airtel.in/support
• Vi: 199 / 1800-123-6543 / myvi.in/support

Step 3 — TRAI Consumer Complaint

For unresolved telecom issues: tccms.gov.in or call 1800-110-420.

Step 4 — UPI Payment Disputes

For unresolved UPI disputes after 30 days: cms.rbi.org.in or call 14448.

These Terms are governed by the laws of India including: TRAI Act 1997, Telecommunication MNP Regulations 2009 (as amended), IT Act 2000, DPDP Act 2023, Consumer Protection Act 2019, and Indian Contract Act 1872.

Disputes shall first be resolved amicably through direct communication. If unresolved within 30 days, the dispute may be referred to competent courts in Deoria, Uttar Pradesh, India.